Global support service for the PNR (Passenger Name Record) system for the State Secretariat for Security, which involves monitoring the system, updating it and allowing its integration with other databases and external systems, establishing communications and adaptations with the Competent Authorities, auditing the system architecture and providing points for improvement, performance monitoring, configuration, support and preventive, corrective and evolutionary maintenance in order to minimize the number of incidents, ensuring the correct and complete functioning of the system based on the Elastic ecosystem, Data Orchestration and Analytical Columnar Database, managing communication with airlines and data providers to ensure the correct ingestion of data into the system and development of analytical and predictive functions of Machine Learning, using Open Source Big Data tools.